Since the invention of Twitter, people have been turning to the popular social networking site to reach out to businesses. One of the big reasons that people reach out to businesses on Twitter is to get fast customer service. All of the big automakers have a Twitter account. Many of those are designed to handle customer service inquiries without even having to pick up the phone. We have compiled a list of every Twitter customer service account for the automakers and have them listed below for reference. Some of the manufacturers will handle a basic inquiry right on Twitter, while others may direct to a web submission form or phone number. Regardless, Twitter is one of the best ways to get more information or resolve a problem with a vehicle.


Many auto brands offer customer service and support via Twitter.

When contacting a brand on Twitter, make sure that you are following the brand. That way, if they want to Direct Message (DM) you, then can easily. Also, being courteous to the customer support representative will get you a long way. Depending on the difficulty of the problem, it may not be able to be resolved immediately. Please also remember to not put any personal information in a tweet or reply, and leave that to DM messages only. Many people like to conceal their Vehicle Identification Number (VIN) from a public tweet, and we recommend doing the same. In most cases, the service representative will want to have a contact email or phone number for you, as well as the VIN of the vehicle. From the VIN, they will be able to pull service history and all the details about the vehicle.

Do you have any experience with these brands on Twitter, good or bad? Let us know in the comments! Also, if we left off a brand, please let us know!